KP Performance Solutions, LLC

Prior to any consulting engagement, we conduct a conclusive analysis of our client’s business health and current operating conditions to help us:

• Define the specific management problem
• Confirm with the client that their business can and will benefit from our intervention

Using analytical software, questionnaires, and structured discussions with the client’s key people, we examine all functions of the client’s business:

• Operations
  • Operations flow and floor layout
  • Labor, material, parts, and supplies planning and control
• Finance and Accounting System
  • Budgets, expenses, productivity, and profit control
  • Invoicing, pricing, costing, and margin control
  • Ordering, purchasing, receiving, merchandising and overall inventory control procedures
  • Cash flow, reports, and records management
• Sales and Marketing
  • Effectiveness of the marketing plan and budget
  • Customer handling procedures
  • Reports
• Human Resources and General Administration
  • Organization, overall reporting structure, and definition of responsibilities/roles
  • Performance/productivity measurement, productivity incentives
  • Hiring/interviewing and training procedures
  • Employee policy manual, management meetings, and control systems
  • Level of employee morale

At the completion of the analysis, we are able to identify symptoms of poor business health, including among others:

• Waste of resources and duplicated efforts/functions
• Unnecessary costs due to poor budgeting or lack of effective cost tracking systems
• Inadequate or excessive reporting, inaccurate costing and invoicing
• Low employee morale, absenteeism, and high turnover
• Lack of commitment to quality customer service, inadequate training, absence of cost effective and efficient operational procedures
• Revenue shrinkage, customer dissatisfaction, and ineffective market planning
• Dysfunctional organizational/managerial system

Regardless of what the client wants to hear, we tell it as it is. We share the truth about the findings of the analysis with the client and all authorized personnel, explaining the impact of each symptom, thereof, on the profitability of the business. Together with the client, we clarify the most critical needs of the business.